Frequently Asked Questions
Everything you need to know about LUX WEARS
| What is LUX WEARS? | LUX WEARS is a premium fashion brand dedicated to delivering luxury, style, and quality. We curate timeless pieces that blend contemporary design with exceptional craftsmanship, ensuring you look and feel your best. |
| What makes LUX WEARS quality stand out? | We use only premium fabrics and materials, with meticulous attention to detail in every stitch. Each piece undergoes rigorous quality control to ensure it meets our high standards of excellence and durability. |
| How long does delivery take? | Standard delivery takes 5-7 business days. Express shipping options are available at checkout for faster delivery. You'll receive tracking information once your order ships. |
| Do you offer free shipping? | Yes! We offer free standard shipping on all orders over $100. Orders below this amount have a flat shipping rate applied at checkout. |
| How can I track my order? | Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account on our website. |
| What if there's an issue with my delivery? | If your order is delayed, damaged, or lost, please contact our support team immediately. We'll work quickly to resolve the issue and ensure you receive your items or a full refund. |
| What is your return policy? | We offer a 30-day return policy on unworn, unwashed items with original tags attached. Returns are free and easy—just contact us to initiate the process. |
| Can I exchange an item? | Absolutely! We offer hassle-free exchanges for different sizes or colors. Contact our support team, and we'll guide you through the exchange process. |
| Do you offer 24/7 customer support? | Yes! Our dedicated customer support team is available 24/7 to assist you with any questions or concerns. We're here to ensure your shopping experience is seamless and enjoyable. |
| What payment methods do you accept? | We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted for your protection. |
| How do I find my size? | Each product page includes a detailed size guide. If you're between sizes or need personalized assistance, our support team is happy to help you find the perfect fit. |
| How should I care for my LUX WEARS items? | Care instructions are included with each item and on the product page. Generally, we recommend gentle washing and air drying to maintain the quality and longevity of your garments. |
Still have questions?
Our support team is here to help you 24/7. Reach out anytime for assistance with orders, products, or any other inquiries.
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